Restart Services
If the N_Central agent is installed but “Take Control” is unavailable, but you still have access to Shell on the computer, follow this procedure.
- Get a list of all services
- Filter that list to retrieve just the
SERVICE_NAME - Filter the list of
SERVICE_NAME down to services containing “N_Central”
sc query type= service | findstr "SERVICE_NAME" | findstr "N_Central"
If successful, you should get an output like this:
SERVICE_NAME: BASupportExpressSrvcUpdater_N_Central
SERVICE_NAME: BASupportExpressStandaloneService_N_Central
Then restart the services:
powershell.exe "Restart-Service -Name BASupportExpressSrvcUpdater_N_Central; Restart-Service -Name BASupportExpressStandaloneService_N_Central"
Clean Reinstall
If the aforementioned services do not exist, a clean reinstall is appropriate.
- In the NCentral interface, click on the device. Then click Remote Control Settings and uncheck the box next to “Install Take Control”.
- Delete every folder in
%programdata% that looks like: GetSupportService_N-Central - Delete every folder in
C:\Program Files (x86) that looks like BeAnywhere Support Express - Check the box next to “Install Take Control” in Remote Control Settings.
- Wait 5 minutes. if it still doesn’t show up, open the device page in NCentral, select “ADD TASK” at the top and click on “Reinstall Agent”.